Refund policy

Return & Exchange Policy

At KLYNN, all our ceramic products are carefully inspected and securely packed before dispatch. Due to the fragile and handcrafted nature of our products, all purchases are final.

No Returns or Exchanges

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection

  • Incorrect size or colour selection

  • Products that are no longer wanted

  • Products purchased during a sale or promotional offer

  • Any other reason not covered under the damaged, defective, or incorrect-item provisions below

Please carefully review the product description, dimensions, images, specifications, and care instructions before placing your order.

Damaged or Broken Products

If your ceramic product arrives damaged or broken during transit, please contact us at klynnceramics@gmail.com within 48 hours of delivery.

To help us process your claim, please provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the original packaging

  • A photograph of the shipping label

  • A short description of the damage

We may request additional photographs or information to verify the claim.

Once the claim has been reviewed and approved, we will provide [a replacement / refund / store credit], subject to product availability and our assessment of the damage.

Please do not dispose of the damaged product or packaging until your claim has been reviewed, as they may be required for verification or a courier claim.

Incorrect or Defective Products

If you receive a product that is different from what you ordered or has a manufacturing defect, please contact us at klynnceramics@gmail.com within 48 hours of delivery.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

Handmade & Natural Variations

Our ceramic products may have natural variations in colour, texture, glaze, shape, or finish. Minor variations, small glaze variations, or other characteristics resulting from the ceramic-making process are considered part of the individual character of the product and are not necessarily considered defects.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched. Once an order has been processed or dispatched, it cannot be cancelled.

To request a cancellation, contact us as soon as possible at klynnceramics@gmail.com with your order number.

Contact Us

For questions regarding damaged, defective, incorrect, or cancelled orders, please contact:

Email: klynnceramics@gmail.com
Phone/WhatsApp: +918308474731

Important: Please review your order carefully before completing your purchase, as all sales are final except where the product is received damaged, defective, or incorrect as described above.