Terms of service

Terms of Service

Last updated: 25/08/2026

Welcome to KLYNN. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

This website is operated by KLYNN CERAMICS.

Business Address: Phursungi, Pune
Email: klynnceramics@gmail.com
Phone/WhatsApp: +918308474731
GSTIN: 27GFLPP6670H1ZR

We sell ceramic tableware and related products, including bowls, plates, mugs and other ceramic products.

2. Products

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and specifications displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

As ceramics may have natural characteristics and variations, individual pieces may differ slightly in:

Colour
Glaze
Texture
Shape
Finish
Pattern
Size

These variations may occur as part of the manufacturing or ceramic-making process and do not necessarily constitute defects.

Please carefully review the product description, dimensions, specifications and images before placing your order.

3. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product specifications without prior notice.

If a product becomes unavailable after you place an order and we are unable to fulfil it, we will notify you and provide an appropriate resolution, including a refund where applicable.

4. Prices

All prices displayed on our website are in [INR / CURRENCY] unless otherwise stated.

Prices may change without prior notice.

Any applicable taxes, shipping charges or other fees will be displayed during the checkout process where applicable.

We reserve the right to correct pricing, product information or other errors on our website.

If an order has been placed with an incorrect price due to an obvious technical or listing error, we may contact you before processing the order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Product availability issues
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer or shipping information
Payment issues
Unusual or unauthorized ordering activity

If we cancel an order after payment has been received, any applicable refund will be processed using the appropriate payment method.

6. Payment

Payment must be completed using the payment methods made available at checkout.

You agree that the payment and billing information provided by you is accurate and complete.

We are not responsible for delays or failures caused by third-party payment providers.

7. Shipping & Delivery

Orders are processed and shipped according to the timelines stated in our Shipping Policy.

Delivery times are estimates and may vary due to courier delays, weather, holidays, remote locations, unforeseen circumstances or other events outside our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes and timelines.

Please ensure that your shipping address and contact information are accurate before completing your purchase.

Additional charges resulting from an incorrect or incomplete address may be the responsibility of the customer, where applicable.

8. Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to request a cancellation.

Our Return & Refund Policy applies to all eligible refunds and order issues.

9. No Returns or Exchanges

Unless otherwise required by applicable law, all purchases are final.

We do not accept returns or exchanges due to:

Change of mind
Incorrect product selection
Incorrect size or colour selection
Products that are no longer wanted
Sale or promotional purchases
Other reasons not covered by our Return & Refund Policy

If your order arrives damaged, defective or incorrect, please refer to our Return & Refund Policy for the applicable process.

10. Damaged or Defective Products

Because our products are fragile ceramic items, we take reasonable care to package orders securely.

If you receive a damaged, defective or incorrect product, please contact us within the timeframe specified in our Return & Refund Policy.

You may be required to provide photographs, videos, packaging information, order details or other information needed to assess the issue.

11. Proper Use and Care

Customers are responsible for using and caring for products according to the care instructions provided with the product or on our website.

Where applicable, information regarding dishwasher, microwave, oven or other use should be followed carefully.

We are not responsible for damage resulting from misuse, improper handling, accidents, neglect, or failure to follow the applicable care instructions.

12. Website Use

You agree not to use our website:

For unlawful purposes
To commit fraud
To interfere with website security
To introduce malicious software
To attempt unauthorized access
To copy or scrape our content for commercial purposes
In any way that could damage or disrupt the website or our business

We reserve the right to restrict or terminate access to the website where reasonably necessary.

13. Third-Party Services and Links

Our website may contain links to or integrate with third-party services, including payment providers, shipping providers, analytics services, social media platforms and other services.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, current or error-free.

We reserve the right to correct errors and update information at any time.

15. Limitation of Liability

To the extent permitted by applicable law, [STORE NAME] will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, payment-provider failures, natural events, or other unforeseen circumstances.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms of Service, or misuse of our products.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be published on this page, together with the updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.

Any disputes will be subject to the jurisdiction of the appropriate courts or authorities having jurisdiction over the matter.