Shipping Policy

Last updated: 25/08/2026

At KLYNN, we carefully pack every order to help ensure that your ceramic products reach you safely and securely.

1. Order Processing

Orders are processed within 5–8 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays or periods of high order volume, processing may take longer than usual. If there is a significant delay, we will communicate the updated timeline where possible.

2. Shipping Within India

We currently ship orders to addresses within India.

Standard shipping charges are:

Shipping fee: ₹100-300

Free shipping: Available on orders above ₹5000, if applicable.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery is generally:

5–8 business days for most locations in India.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, unforeseen circumstances and other factors outside our control.

The delivery estimate does not include the order processing time.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information through [email/SMS/WhatsApp], where tracking is available.

You can use the tracking information provided to check the status of your shipment.

Please allow up to 24 hours after dispatch for tracking information to become active.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid phone number

We are not responsible for delivery failures or delays caused by incorrect, incomplete or inaccurate information provided at checkout.

If an order is returned to us because the shipping information provided was incorrect or the recipient was unavailable after the courier's delivery attempts, additional shipping charges may apply for re-shipment.

6. Delayed Deliveries

Delivery dates provided on our website are estimates and are not guaranteed.

Delays may occur due to:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Natural disasters

• Strikes or transportation disruptions

• Incorrect or incomplete address information

• Remote-area delivery

• Government restrictions

• Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us at klynnceramics@gmail.com with your order number.

7. Damaged or Broken Products

Ceramic products are fragile, and although we use appropriate protective packaging, damage may occasionally occur during transit.

If your order arrives damaged or broken, please contact us at klynnceramics@gmail.com within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs of the damaged product

• Photographs of the outer packaging

• Photographs of the inner packaging

• Photograph of the shipping label

• A short description of the damage

Please retain the original product and packaging until your claim has been reviewed.

Approved damage claims will be handled according to our Return & Refund Policy.

8. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us at klynnceramics@gmail.com within 48 hours of delivery.

Please include your order number and photographs of the package and products received.

We will review the issue and provide an appropriate resolution where applicable.

9. Multiple Shipments

If your order contains multiple products, we may occasionally ship items separately depending on product availability, packaging requirements or logistics.

You may therefore receive more than one shipment or tracking number for a single order.

10. Shipping Restrictions

We may be unable to deliver to certain locations due to courier availability, logistical restrictions or other circumstances.

If we are unable to fulfil delivery to the address provided, we will contact you to discuss the available options.

11. Shipping & Returns

All purchases are subject to our Return & Refund Policy.

We do not accept returns or exchanges for change of mind, incorrect product selection or other reasons stated in our Return & Refund Policy.

Damaged, defective or incorrect products are handled according to the applicable procedure described in that policy.

12. Contact Us

For questions regarding shipping or delivery, please contact us:

KLYNN CERAMICS 
Email: klynnceramics@gmail.com 
Phone/WhatsApp: +918308474731
Business Address: Phursungi, Pune

We will do our best to assist you with your order.

Last updated: 25/08/2026